This policy explains what personal data C19 Cleaning Service (“C19”, “we”) collects, why, who we share it with, and your rights under Malaysia’s Personal Data Protection Act 2010 (PDPA). It covers our website c19cleaningservice.my, our booking and quote forms, our cleaner portal, our WhatsApp numbers and our phone lines.

1. What we collect

• Customers: name, phone number, email, company name, the address of the job, photos and details you send about the work, booking and payment records (for example payment slips).
• Cleaners and cleaning companies who apply to work with us: name, phone, email, nationality, IC or passport number, a photo of the IC or passport, a selfie, work permit details for foreign workers, company registration (SSM) details, areas and days you can work, and bank details for payment.
• WhatsApp messages and calls to our numbers, including 011-5929 0850: your WhatsApp name and number, the messages, photos and voice notes you send, and for calls a written transcript and summary.
• Website use: basic technical data such as your IP address and browser type, used to keep the site working and safe.

2. Why we use it

• To give you a quote, carry out and invoice the work, and contact you about it.
• To check cleaner and company applications, offer jobs, and pay cleaners.
• To answer your WhatsApp messages and calls, including with our AI assistant.
• To keep accounting and tax records required by Malaysian law.
• To keep our services secure and prevent misuse.

We do not sell your personal data, and we do not use it for advertising by others.

3. Our AI assistant

Messages and calls to our WhatsApp number 011-5929 0850 may be answered by an AI assistant. It always says that it is an AI. It uses your messages to answer you, translate between Malay and English, and write notes and summaries for our team. Calls answered by the AI may be transcribed. You can ask to speak to a person at any time.

4. Who we share it with

Only what is needed, with service providers who process data for us:

• Meta (WhatsApp Business Platform), to send and receive WhatsApp messages and calls.
• Cloudflare, which hosts our booking system (MyResit) and stores its data.
• OpenAI, which powers the AI assistant, translation and transcription.
• LiveKit, which connects WhatsApp voice calls.
• Our website host and email provider.
• The cleaner or company doing your job receives the job address, your name and contact number. Customers receive the name of the cleaner coming.
• Authorities, when the law requires it.

Some of these providers store data outside Malaysia. We use them because they protect data with security measures at least as strong as required under the PDPA.

5. How long we keep it

• Invoices, receipts and payment records: 7 years, as required for tax.
• Cleaner applications that are not approved: deleted within 12 months.
• WhatsApp messages and call transcripts: up to 24 months, unless needed for a dispute or the law.

6. Your rights

You can ask us to: see the personal data we hold about you; correct it; stop using it for a purpose; or delete it (except what we must keep by law). You can also withdraw consent, but we may then not be able to provide the service.

7. How to delete your data

8. Security

Our systems use encrypted connections, password or PIN protected logins, and access only for staff who need it. No system is completely secure; if a breach affects you, we will tell you and the authorities as the law requires.

9. Contact

C19 Cleaning Service, Sungai Petani, Kedah, Malaysia.
Email: [email protected]
Phone and WhatsApp: 010-213 1969

We may update this policy. The date at the top shows the latest version.

Dasar Privasi

Dasar ini menerangkan data peribadi yang dikumpul oleh C19 Cleaning Service (“C19”, “kami”), sebabnya, dengan siapa ia dikongsi, dan hak anda di bawah Akta Perlindungan Data Peribadi 2010 (PDPA). Ia meliputi laman web c19cleaningservice.my, borang tempahan dan sebut harga, portal pembersih, nombor WhatsApp dan talian telefon kami.

1. Data yang kami kumpul

• Pelanggan: nama, nombor telefon, e-mel, nama syarikat, alamat kerja, gambar dan butiran kerja, rekod tempahan dan bayaran (contohnya slip bayaran).
• Pembersih dan syarikat pembersihan yang memohon: nama, telefon, e-mel, kewarganegaraan, nombor IC atau pasport, gambar IC atau pasport, swafoto, butiran permit kerja pekerja asing, butiran SSM, kawasan dan hari bekerja, dan butiran bank untuk bayaran.
• Mesej dan panggilan WhatsApp ke nombor kami, termasuk 011-5929 0850: nama dan nombor WhatsApp, mesej, gambar dan nota suara, dan untuk panggilan, transkrip dan ringkasan bertulis.
• Penggunaan laman web: data teknikal asas seperti alamat IP dan jenis pelayar.

2. Tujuan

Untuk memberi sebut harga, menjalankan dan menginvois kerja; menyemak permohonan pembersih, menawarkan kerja dan membayar pembersih; menjawab mesej dan panggilan WhatsApp, termasuk melalui pembantu AI kami; menyimpan rekod perakaunan dan cukai; dan menjaga keselamatan sistem. Kami tidak menjual data peribadi anda.

3. Pembantu AI

Mesej dan panggilan ke 011-5929 0850 mungkin dijawab oleh pembantu AI yang sentiasa memberitahu bahawa ia AI. Ia menggunakan mesej anda untuk menjawab, menterjemah antara Bahasa Melayu dan Inggeris, dan menulis nota untuk pasukan kami. Panggilan mungkin ditranskripsikan. Anda boleh minta bercakap dengan manusia pada bila-bila masa.

4. Perkongsian data

Hanya yang perlu, dengan penyedia perkhidmatan: Meta (WhatsApp), Cloudflare (sistem MyResit), OpenAI (pembantu AI, terjemahan, transkripsi), LiveKit (panggilan suara WhatsApp), hos laman web dan e-mel; pembersih yang menjalankan kerja anda (alamat, nama, telefon); dan pihak berkuasa jika dikehendaki undang-undang. Sesetengah penyedia menyimpan data di luar Malaysia dengan langkah keselamatan yang mencukupi.

5. Tempoh simpanan

Invois dan rekod bayaran: 7 tahun (keperluan cukai). Permohonan pembersih yang tidak diluluskan: dipadam dalam 12 bulan. Mesej WhatsApp dan transkrip panggilan: sehingga 24 bulan.

6. Hak anda

Anda boleh meminta untuk melihat, membetulkan, berhenti menggunakan, atau memadam data anda (kecuali yang wajib disimpan mengikut undang-undang), dan menarik balik persetujuan.

7. Cara memadam data anda

8. Hubungi kami

C19 Cleaning Service, Sungai Petani, Kedah, Malaysia. E-mel: [email protected]. Telefon dan WhatsApp: 010-213 1969.

Jika terdapat perbezaan antara versi Bahasa Melayu dan Inggeris, versi Bahasa Inggeris terpakai.